However, how many times have you been in brainstorming meetings to develop new ideas, engagement strategies, or even themes only to hear: "The client won't go for it" or "We need to be mindful and only suggest ideas that are in the client's realm of comfort."
While taking the emotional and cultural considerations of clients into account is important, really good creative ideas are often dismissed because they are perceived as "too risky" by certain members of the team in charge of the client's business. I shudder to think how many creative ideas, which may garner the most attention and bring the most success to a campaign, die on a white board, word document or collaborative wiki, never having been seen by the client for feedback/input.
Clients cannot approve or reject ideas that are never presented to them.
Professional communicators should take their client's comfort level into account when developing ideas. Showing a little creativity and refining ideas to demonstrate the potential effectiveness of a what is viewed as a newer or "riskier" strategy goes a long way.
In my experience, the best way to get what are perceived as more outlandish and radical tactical strategies approved is:
- Do research! Conduct soft soundings with trusted key media in the client's industry and other key stakeholder groups (associations, investors, etc.) to get their input on the idea(s). See if it has any interest for them and be willing to further refine the campaign based on their input.
- Do an outline/timeline of the strategy to present to client initially. This does not have to be a comprehensive plan, but taking the time to provide an overview of how the project will be executed can help convince and alleviate some of the fear that clients may have on the strategy's validity. It also shows that your team is able to execute and understands the amount of work and input that will be needed from the client side.
- Keep trying. Just because one client doesn't want to execute a newer strategy or ideas doesn't mean that he/she won't change their mind in the future. It also doesn't mean that others in the same organization won't welcome ideas outside "the press release." Demonstration of creativity as well as core communication principles goes a long way.