I LOVE USAA! I'm one of their biggest fans. There's a reason that they are consistently ranked as having the best customer service in the the financial and insurance industry - they genuinely care about their members. A lot of other companies could take a lesson from them!
A huge shout out to all the USAA people in San Antonio and across the U.S.!
Glad to see you are monitoring blogs for coverage of your company and brand! :)